Every Eeshva piece is checked by hand before it leaves us. If something still arrives damaged or defective, we'll make it right — quickly and without fuss.
What's covered
- Items that arrive damaged or broken in transit
- Items with a manufacturing defect
- A wrong item delivered against your order
Because idols and handcrafted decor are delicate and often made in small batches, we don't accept returns for change of mind. Small variations in colour, grain or finish are the nature of handmade work — not defects.
How to raise a claim
- Record a short unboxing video as you open the parcel. This is required for damage claims, so please start filming before you unpack.
- Call us on +91 88601 15625 or email support@eeshva.com within 7 days of delivery, with your order number, photos and the video.
- We'll confirm your claim within 2 business days and arrange a pickup where possible. Return shipping for approved claims is on us.
Replacement first, refund next
- Our first step is always a free replacement of the same piece.
- If a replacement isn't possible — a one-off piece, or out of stock — we'll refund the full amount to your original payment method within 5–7 business days of approving the claim.
Store pickup orders
Please look your piece over at pickup — once it leaves the store with you, transit-damage claims no longer apply. Manufacturing defects stay covered for the same 7 days.
Questions? We're one message away — contact us or email support@eeshva.com.
