Every Eeshva piece is checked by hand before it leaves us. If something still arrives damaged or defective, we'll make it right — quickly and without fuss.
What's covered
- Items that arrive damaged or broken in transit
- Items with a manufacturing defect
- A wrong item delivered against your order
Because idols and handcrafted decor are delicate and often made in small batches, we don't accept returns for change of mind. Small variations in colour, grain or finish are the nature of handmade work — not defects.
Not eligible for return
- Sale orders and discounted products
- Orders purchased using a coupon code or store credit
- Idols, idol hair, and decor items such as singhasan, beds and jhula, and other delicate pieces
- Products bought using store credit issued from an earlier return
How to raise a claim
- Record a short unboxing video as you open the parcel. This is required for damage claims, so please start filming before you unpack.
- Call us on +91 92205 93523 or email hello@eeshva.com within 7 days of delivery, with your order number, photos and the video.
- We'll confirm your claim within 2 business days and arrange a pickup where possible. Return shipping for approved claims is on us.
How refunds work
We do not offer bank refunds. All refunds are issued as store credit.
- Our first step is always a free replacement of the same piece.
- Where a replacement isn't possible — a one-off piece, or out of stock — we issue store credit.
- ₹200 is deducted from every return towards logistics, prepping and packaging.
- Store credit is sent to you by email, and can be used for future purchases or for gifting.
- Products bought using that store credit are not eligible for return or exchange.
Delivery delays
During festivals and sales, or in adverse conditions such as heavy rain, natural calamities, political unrest or curfews, your shipment may take up to 20 days to arrive. We'll always do our best to get it to you sooner — but a delay of this kind isn't grounds for cancellation or refund.
Questions? We're one message away — contact us or email hello@eeshva.com.
